Refund and cancellation policy
Last updated 5 October 2026
In short
- Premium is paid in advance and never renews by itself.
- Your plan keeps working until the end of the period you paid for.
- We do not refund payments, including for unused days or unused generations.
- If you were charged twice or charged by our mistake, we return the money.
1. How Premium ends
- Premium is paid in advance for 1, 3, 6 or 12 months and does not renew automatically. Nothing is charged again unless you choose to buy more time.
- To stop, simply don't buy more time. Your account page shows the date your Premium ends.
- Your paid features keep working until the last day of the month or year you already paid for. After that, your account moves to the free plan. Your saved artwork stays in your account.
- If you would like your account closed, email admin@tanthaentertainment.com from your account's email address.
2. No refunds
CoverLab is a digital service that starts working the moment you pay. For that reason, all payments are final. We do not give full or partial refunds for:
- time left on your plan that you no longer want;
- generations, downloads or credits you did not use;
- a 3, 6 or 12-month plan you stop using early;
- a plan bought by mistake for a longer period than you needed;
- an account closed for breaking our Terms of service.
Please try the free tools first to see whether CoverLab suits you before you buy a plan.
3. When we do return your money
| What happened | What we do |
|---|---|
| You were charged twice for the same plan or period | We refund the extra charge. |
| You were charged for something you did not buy, because of an error on our side | We refund that charge. |
| Money left your account but the payment failed, or your plan was not switched on | The payment is reversed by Cashfree or your bank automatically, usually within 5 to 7 working days. If it is not, write to us and we will switch your plan on or refund you. |
| A paid feature did not work for most of your billing period because of a fault on our side | We add free time to your plan to make up for it. |
Write to admin@tanthaentertainment.com within 30 days of the charge, with the date, amount and payment reference. Approved refunds go back to the original payment method within 5 to 7 working days after we approve them. Your bank may take a few more days to show it.
4. Launch and discount offers
A discounted price applies only for the period stated with the offer. Time already bought at a discount is kept; later purchases are at the price shown then. Discounts cannot be exchanged for cash.
5. Disputes with your bank
Please contact us before raising a chargeback. Most problems are solved quickly by email. If a chargeback is raised, we may pause the account while it is being looked into.
Questions about this page? Write to admin@tanthaentertainment.com.